Call us: Marlow 01628 485082 or Abingdon 01235 548308Home | Our Services | FAQs | Contact Us

Frequently Asked Questions

What is the first step in the process?

We are happy to discuss your needs and any concerns you may have over the phone initially and can also arrange for a free visit by an experienced care manager or senior supervisor to assess an individuals needs and wishes in detail. A carefully tailored care plan is drawn up and discussed with the client, relatives and, if appropriate, other health and care professionals.

What if I wish to change my carer?

We match carers to clients depending on their needs, interests and wishes but clients can always ask for a change of carer and we have a policy of replacing carers upon request to ensure client satisfaction. We also assign more than one carer to a client to ensure there is coverage for holidays, sickness etc.

How do you ensure that clients receive the high quality care you aim for?

The key to our ability to provide high quality care is in our professional management, recruitment and training capability and procedures. A Delight Carer has been carefully chosen and vetted including mandatory Criminal Records Bureau and Protection of Vulnerable Adults checks. An ongoing training schedule is then put in place for each carer.

Are your carers available at all times of the day?

Our service is available 365 days a year and 24 hours a day. We are flexible on timings - from a few hours a week to 24 hour live in care. Clients are also provided with an emergency telephone number which is manned on a 24/7 basis.

The Delight Family

Both clients and carers are part of The Delight Family.

Our carers are people who are sensitive to the needs of others and want to make a difference to people’s lives.

They build good and trusting relationships with clients and their work gives them lot of satisfaction.

They are selected on their ability to empathise and provide compassionate care and can be from many different walks of life and age groups.

For more information please call us or use our contact form.


Call us: Marlow 01628 485082 or Abingdon 01235 548308Home \| Our Services \| FAQs \| Contact Us
Frequently Asked Questions What is the first step in the process? We are happy to discuss your needs and any concerns you may have over the phone initially and can also arrange for a free visit by an experienced care manager or senior supervisor to assess an individuals needs and wishes in detail. A carefully tailored care plan is drawn up and discussed with the client, relatives and, if appropriate, other health and care professionals. What if I wish to change my carer? We match carers to clients depending on their needs, interests and wishes but clients can always ask for a change of carer and we have a policy of replacing carers upon request to ensure client satisfaction. We also assign more than one carer to a client to ensure there is coverage for holidays, sickness etc. How do you ensure that clients receive the high quality care you aim for? The key to our ability to provide high quality care is in our professional management, recruitment and training capability and procedures. A Delight Carer has been carefully chosen and vetted including mandatory Criminal Records Bureau and Protection of Vulnerable Adults checks. An ongoing training schedule is then put in place for each carer. Are your carers available at all times of the day? Our service is available 365 days a year and 24 hours a day. We are flexible on timings - from a few hours a week to 24 hour live in care. Clients are also provided with an emergency telephone number which is manned on a 24/7 basis.	The Delight Family Both clients and carers are part of The Delight Family. Our carers are people who are sensitive to the needs of others and want to make a difference to people’s lives. They build good and trusting relationships with clients and their work gives them lot of satisfaction. They are selected on their ability to empathise and provide compassionate care and can be from many different walks of life and age groups. For more information please call us or use our contact form.